qk365 Privacy Policy – How We Protect Your Personal Data

qk365 ("we", "us", "our") operates the online betting and casino platform accessible at qk365.ws. qk365 is the data controller responsible for the personal information collected through this platform. When we say "you" or "the member" in this Privacy Policy, we mean any person who visits, registers on, or otherwise uses the qk365 website and its services.

This Privacy Policy applies to all personal data collected by qk365 in connection with your use of our platform — whether you're browsing the website as a guest, completing the registration process, making deposits, placing bets, using live casino games, or contacting our support team.

This Policy should be read alongside our Terms and Conditions and our Responsible Gaming policy, both of which form part of the agreement between you and qk365.

qk365 collects personal data through several channels: during registration, when you use the platform, when you make deposits or withdrawals, and when you contact our support team. The categories of data we collect include the following:

qk365 does not collect any sensitive personal data (such as medical records, racial or ethnic origin, or political opinions) except where explicitly required by law or regulation.

qk365 uses the personal data we collect for the following specific purposes:

• Account Management: To create, maintain, and operate your qk365 account, including verifying your identity and age during registration and ongoing KYC checks.
• Transaction Processing: To process your deposits and withdrawals in PKR via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT bank transfer, and Visa/Mastercard.
• Platform Operation: To allow you to access and use all qk365 products — sports betting, live casino, poker, baccarat, virtual sports, ludo games, and more.
• Regulatory Compliance: To meet our obligations under applicable anti-money laundering (AML) and Know Your Customer (KYC) regulations, including verifying source of funds where required.
• Fraud Prevention: To detect, investigate, and prevent fraudulent activity, cheating, collusion, and other misuse of the qk365 platform.
• Responsible Gaming: To monitor betting patterns and identify members who may be at risk of problem gambling, and to apply account restrictions where necessary under our Responsible Gaming obligations.
• Customer Support: To respond to your queries, process complaints, and improve the quality of our support service.
• Platform Improvement: To analyse usage data and improve the qk365 platform's features, performance, and overall user experience.
• Marketing: To send you promotional offers and platform updates by email or SMS, where you have not opted out of marketing communications. You can opt out at any time through your account settings.

qk365 will not use your personal data for any purpose not listed above without first obtaining your explicit consent, except where we are required to do so by law.

qk365 processes your personal data on the following legal grounds, depending on the specific purpose:

• Contract Performance: Processing necessary to fulfil our obligations to you as a qk365 member — operating your account, handling transactions, and providing the services you've signed up for.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including AML regulations, KYC obligations, and any lawful requests from regulatory or law enforcement authorities.
• Legitimate Interests: Processing necessary for qk365's legitimate business interests — fraud prevention, platform security, improving our services, and ensuring the integrity of our games — provided these interests are not overridden by your privacy rights.
• Consent: For marketing communications and non-essential cookies, qk365 relies on your explicit consent. You may withdraw consent at any time through your account settings or by contacting our support team.

qk365 does not sell your personal data to third parties. We may share your data with carefully selected third parties only in the following circumstances:

• Payment Processors: Easypaisa, JazzCash, NayaPay, SadaPay, and banking partners require transaction data to process your deposits and withdrawals. These providers are bound by their own data protection obligations.
• Identity Verification Providers: Third-party KYC and AML compliance services may process your identity documents to fulfil regulatory requirements. All such providers are contractually bound to handle your data securely.
• Game Providers: Some casino games on qk365 are powered by third-party software providers. These providers may receive limited technical data (such as session tokens) necessary to deliver the game experience. They do not receive your full identity or financial data.
• Regulatory & Law Enforcement: qk365 may disclose your data to relevant authorities where required by law, court order, or regulatory demand. We will only do so to the minimum extent required.
• Business Transfers: In the event of a merger, acquisition, or sale of qk365 assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified via the platform or email before this occurs.

qk365 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulation. The following general retention periods apply:

• Account Data: Retained for the duration of your active qk365 membership and for a minimum of five years following account closure, in line with AML record-keeping requirements.
• Transaction Records: Financial transaction records are retained for a minimum of five years from the date of each transaction.
• Identity & KYC Documents: Verification documents are retained for the period required under applicable regulations, typically five years after the end of the business relationship.
• Support Communications: Customer support records are retained for up to three years after the conversation is closed.
• Technical & Usage Data: Anonymised usage and analytics data may be retained indefinitely for platform improvement purposes. Data that can identify you individually is deleted or anonymised after 24 months of account inactivity.

When retention periods expire, qk365 securely deletes or anonymises your personal data so that it can no longer be linked back to you.

Protecting your personal data is something qk365 takes seriously. We implement technical and organisational security measures designed to prevent unauthorised access, loss, alteration, or disclosure of your information.

Key security measures in place on the qk365 platform include:

• SSL/TLS Encryption: All data transmitted between your device and the qk365 platform is encrypted using industry-standard SSL/TLS protocols. You can verify this by the padlock icon in your browser address bar.
• Secure Data Storage: Personal data stored on qk365 servers is protected by access controls, encryption at rest, and regular security audits.
• Two-Factor Authentication: qk365 offers optional two-factor authentication (2FA) for your account. We strongly recommend enabling this feature from your account security settings.
• Internal Access Controls: Access to member personal data within qk365 is restricted on a need-to-know basis. Staff who handle your data are subject to confidentiality obligations.
• Fraud Monitoring: qk365 runs continuous automated monitoring to detect suspicious account activity, unauthorised login attempts, and unusual transaction patterns.

While qk365 takes every reasonable precaution, no online platform can guarantee absolute security. If you become aware of any unauthorised access to your account, please contact qk365 support immediately.

qk365 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and improve your experience. Here is how we categorise the cookies we use:

• Essential Cookies: These are necessary for the qk365 platform to function. They handle session management, login authentication, and security features. You cannot disable essential cookies and continue to use the platform.
• Functional Cookies: These remember your preferences — such as language settings or game lobby filters — so you don't have to set them again each time you visit.
• Analytics Cookies: These help qk365 understand how members use the platform — which pages are visited, how long sessions last, and which features are used most. This data is used in aggregate and anonymised form to improve the platform.
• Marketing Cookies: These are used to show relevant promotional content to you within the qk365 platform. qk365 does not use marketing cookies to track you across third-party websites.

You can manage your cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the core qk365 platform, but some features may work less smoothly.

As a qk365 member, you have the following rights regarding your personal data. You can exercise any of these rights by contacting us at support@qk365.ws:

Please note that some of these rights are subject to exceptions — for example, we cannot delete data we are legally required to retain for AML compliance. When this is the case, we will explain the reason clearly in our response.

The qk365 platform is strictly intended for adults aged 18 and over. qk365 does not knowingly collect or process personal data from anyone under the age of 18.

During registration, we ask for your date of birth and may request CNIC verification to confirm that you meet the minimum age requirement. If qk365 discovers that a member has provided false information about their age and is under 18, we will immediately close the account, void any bets or winnings, and delete all associated personal data.

If you believe a person under 18 has registered on qk365, please contact us immediately at support@qk365.ws and we will investigate and take appropriate action without delay.

qk365 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will notify registered members through a notice on the qk365 platform or by email.

The date at the top of this page will always reflect when the Privacy Policy was last updated. We encourage you to check this page periodically, particularly before making significant decisions about your personal data.

Your continued use of the qk365 platform after any update to this Privacy Policy constitutes your acceptance of the revised version. If you do not agree with any changes, you should stop using the platform and contact support to close your account.

If you have any questions, concerns, or requests related to this Privacy Policy or the personal data qk365 holds about you, please contact us through the following channel:

We aim to respond to all privacy-related requests within 30 calendar days. In complex cases, we may need up to 60 days — if so, we will let you know within the initial 30-day period and explain the reason for the delay.

For general platform support, game queries, or account issues unrelated to privacy, please use the main qk365 support team via the help section of your account.